Solon Wandsworth Policy & Procedures Guide	Adobe Reader is needed for some of these documents.
	Introduction to P&P Guide

The Management Committee and the Internal Control System
MC Terms of Reference MC Standing Orders MC Recruitment Achieving Internal Controls Assurance Audit SC Terms of Reference	CAT Terms of Reference OG Terms of Reference WM Terms of Reference SWHA-SWACS Relationship
General
Appointing Consultants Committee Members' Expenses Customer Care Customer Complaints Confidentiality Policy UDeclaration of Interest, Gifts, etc Document Retention	UEqual Opportunities Rules Tabling Papers at Meetings Tenant Participation UHealth & Safety
Administration
Design
Design Group Procedures	DG working with Outside Groups
Development
Development Procedures Contractor Selection & Tendering procedures	HALS Procedures Land Banking
Finance
Asset Disposal Authorisation of Expenditure Financial Regulations Major Repairs Sinking Fund	UFinance Procedures UFraud Policy
Housing Management
Lettings Decants UReferral Agencies Rent Setting UService Charges Rent Arrears Control	Access to Tenanted Properties Neighbour Disputes & Nuisance URacial Harassment Procedure
Maintenance
Strategic Objectives Landlord & Tenant Responsibilities Standing Orders Approved Contractors - Policy Approved Contractors - Procedure Quotations and Tendering Planned Maintenance Repairs Priority	Gas Servicing & Safety Checks Obtaining Access for Gas Safety Checks Aids & Adaptations Void Repair Standard Inspections Housing Improvement Fund Vulnerable Tenants Void Procedure
Personnel
Staff Code of Conduct Recruitment Training Policy UDisciplinary Procedure Grievance Procedure Appeal Procedure for Workers Confidential Reporting Temporary Workers Supervising Temporary Workers	Sickness Absence Holidays procedure uWorking from Home UUnpaid & Compassionate Leave Induction of New Workers UProbationary Employment Job Sharing Performance Review UUnderperformance Procedure

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Temporary footnotes while page under development:

U Items marked with a cross are either in draft form or require revision.